Club Service Manager - Regis Yeronga

Real impact you can feel good about  

There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after.  

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.  

The opportunity   

The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services and the management of the delivery of the Club Services product. The two key elements of the role is to ensure residents and family members have one point for customer contact and the coordination and facilitation of　the sales process within the facility.

This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services). You will also manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sales process.

Join our passionate team who love what they do and can support you in building your career at our Regis Home.  Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.  

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.   

What you will bring to the role  

• Ability to build productive working relationships across various arms of an organisation
• Administration and Budget Management
• Effective management of service levels and customer service including assisting team members to deliver on customer service promises
• Ability to confidently manage day-to-day resident and family queries
• Management and coordination of sales; tours, enquiries, enquiry follow up, coordination of open days, admissions and welcome process.
• Strong communication skills

Skills & Experience

Regis requires someone who is an outstanding communicator, a team player, and passionate about the value of good customer service. You will need to possess an outgoing personality, be a people person, have the ability to work unsupervised, have good organisational skills and a flair for promotion.

Benefits that support and reward you  

Enjoy flexible working, competitive hourly pay, overtime, strong development training and programs including opportunities for traineeships or Bachelor Degrees through our Study Assistance Program, and reward and recognition programs celebrating your hard work. 

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis 

 The opportunity  

We are looking for an Assistant Manager to join our team at Regis Blackburn. Join our passionate team who love what they do and can support you in building your career at our Regis Home.  Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.   

 At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.  

How you will make an impact as an Assistant Manager - 

• Partnering with teams to ensure the delivery of high-quality care and services across a 24/7 basis
• Support the General Manager to deliver optimal commercial results
• Lead and develop a skilled, cohesive team
• Lead the identification & management of risk & ensure compliance with legislated requirements

Make a real impact you can feel good about. There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after.    

As a collaborative, strategic and senior member of the team, ideally with prior experience in the health and/or aged care sector, you’ll have:

• Passion for working in the care sector where your efforts make a genuine difference
• Demonstrated commercial acumen, within a services environment
• Proven hands on approach with a focus on customer service and leadership
• Demonstrated capability and experience in leading a multi-disciplinary team
• Proven track record in financial, human and asset management
• Highly developed interpersonal, written and verbal communication skills

Benefits that support and reward you   

• Enjoy a flexible working environment giving you better life balance and wellbeing     
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.   
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia    
• Salary Sacrifice – Novated Lease (Maxxia)  
• Enjoy a 12-week parental leave policy, supporting you and your family every step of the way  
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support    
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis    
• Plus, we have reward and recognition programs celebrating your hard work  

 Belonging at Regis Blackburn

With Forest Hill Chase just down the road, the Belgrave and Lilydale train line nearby, and a selection of cafés and restaurants within reach, Regis Blackburn is an idyllic place to provide care and support. Regis Blackburn also has a dedicated Sensory Support Unit which provides specialist support to deaf, deafblind, and hearing-impaired residents. Our Home employs deaf carers and a number of hearing employees are trained in Auslan and tactile Auslan.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.   

What our people love about working here   

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.     

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.   

At Regis, real impact starts with you.   

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis   

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.       

Real stories from real people 

Find out what makes Regis a place where careers thrive and connections matter.  

• Part time role; Shifts available on Tuesday, Friday, Saturday and Sunday

Real impact you can feel good about  

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

It really is work you can feel good about.  

The opportunity   

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. Our culture of inclusion will ensure that everyone feels valued and can run at their best. We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.  

The important role you will play  

• Individualized Programs - Develop lifestyle programs based on individual needs, preferences, and goals to enhance physical, intellectual, emotional, cultural, and social well-being
• Active Participation - Lead and participate in the delivery of activities, ensuring they are engaging and meaningful
• Comprehensive Assessments - Prepare thorough and accurate lifestyle assessments of residents
• Detailed Documentation - Ensure complete and timely documentation of resident participation and engagement
• Team Management - Manage and coach the lifestyle team to deliver top-notch lifestyle activities
• Training and Orientation - Support the orientation and training of new team members and volunteers
• Positive Relationships - Develop and maintain strong relationships with residents, families, and volunteers
• Community Engagement - Facilitate opportunities for residents to engage with the broader community

What you will bring to the role   

• Demonstrated understanding of leisure and lifestyle programming and Aged Care Quality Standards
• Certificate IV in Leisure and Health
• Previous experience in a Lifestyle Assistant/Coordinator position (or similar), including dementia care
• Experience using a computerized care management system (desirable) and outstanding computer literacy skills
• Strong written and verbal communication and interpersonal skills

What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.  

Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing   
• Lots of opportunities to realise your potential in an organisation that invests in your personal development. 
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia  
• Salary packaging through Maxxia 
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  
• Plus, we have reward and recognition programs celebrating your hard work 

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about.  #JoinRegis 

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.     

Real stories from real people 

Find out what makes Regis a place where careers thrive and connections matter.

Real impact you can feel good about  

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

It really is work you can feel good about.  

The opportunity   

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. Our culture of inclusion will ensure that everyone feels valued and can run at their best. We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.  

The important role you will play  

• Ensure all cleaning requirements are met each shift. 
• Interacting with the residents in a friendly, helpful, and positive manner 
• Perform routine cleaning tasks in resident rooms, common areas, offices, and other designated areas of the facility, following established cleaning protocols. 
• Ensure a high standard of cleanliness and hygiene is maintained throughout the facility.
• Report any maintenance issues or concerns to the appropriate department for prompt resolution.
• Adhere to infection control policies and procedures to minimize the risk of infection transmission. 
• Follow safe work practices and use personal protective equipment (PPE) as required.

What you will bring to the role   

• Previous cleaning experience in a commercial, health care or Aged Care environment; or the willingness and motivation to learn 
• Knowledge of cleaning techniques, products, and equipment used in maintaining a clean and hygienic environment. 
• Attention to detail and the ability to follow cleaning protocols and schedules. 
• Strong communication skills, with the ability to work effectively within a team. 
• A positive attitude and a compassionate approach to elderly residents. 
• Understanding and adherence to infection control practices. 
• Ability to perform physical tasks such as lifting, bending, and standing for extended periods. 
• Availability to work flexible hours, including weekends and evenings if required. 

What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.  

Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing   
• Lots of opportunities to realise your potential in an organisation that invests in your personal development. 
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia  
• Salary packaging through Maxxia 
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  
• Plus, we have reward and recognition programs celebrating your hard work 

At Regis, real impact starts with you. 

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about.  #JoinRegis 

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.   

Real stories from real people 

Find out what makes Regis a place where careers thrive and connections matter.

• The opportunity to strengthen learning operations nationally
• A hands‑on learning operations leader who brings structure, builds scalable processes, and drives excellence in learning delivery across the organisation
• Build, coach and lead a team of Learning facilitators to make a real impact on resident and client care

Join Regis – Where Care Meets Career

With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

Why You’ll Love Working with Us 

· 

• Enjoy hybrid working arrangements that support balance and flexibility
• Competitive salary package
• Career development through training and study support 
• 12 weeks paid parental leave 
• Recognition programs celebrating your contribution 
• Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role

This is a pivotal leadership role within the Regis Learning and Capability team for an operationally minded learning expert who thrives on designing, streamlining and executing learning processes at scale. 

In this role you will optimize and elevate the way learning is delivered to a national workforce with a focus on ensuring learning experiences are engaging, efficient and delivered so that outcomes are measurable. 

Leading a team of learning specialists, you will be responsible for operationalising and delivering learning across Regis. From working with the LMS to scheduling, to communications, vendor management to facilitation, evaluation and reporting. Your leadership ensures the workforce receives consistent high-quality learning that supports excellent care. 

The key areas of focus for this role include:
 

Learning operations and process excellence

• Drive end‑to‑end learning operations, ensuring programs run smoothly, efficiently and reliably
• Build and optimise processes, workflows and systems that support scalability and operational effectiveness. 
• Lead cyclical learning needs analysis to inform an annual core learning schedule.

Learning delivery

• Oversee the coordination, promotion and delivery of capability programs across a geographically dispersed workforce. 
• Support internal facilitation teams and ensure our learners experience seamless, well‑organised training. 
• Ensure all learning administration, communication and engagement strategies are executed with clarity and consistency.

Evaluation, Reporting and Data Driven Insights 

• Produce reporting and insights to support governance, decision‑making and continuous improvement. 
• Evaluate programs and recommend enhancements to strengthen impact.

What You’ll Bring 

You’re a strategic, operationally focused learning leader who enjoys creating order, structure and performance excellence across complex learning environments. 

• Experience leading learning operations in a large or dispersed organisation 
• Strong background in facilitation, learning needs analysis and program delivery 
• Expertise in learning technologies, LMS administration and learning analytics 
• Strong communication, stakeholder engagement and vendor management skills 
• Experience developing dashboards, reports and evaluation methodologies 
• A passion for creating high-performing teams and positive learner experiences

  Why Our People Love Regis

We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally. 

At Regis, real impact starts with you. Apply now and help shape the future of aged care.
#JoinRegis

Real impact you can feel good about  

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

It really is work you can feel good about.  

The opportunity   

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. Our culture of inclusion will ensure that everyone feels valued and can run at their best. We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.  

The important role you will play  

• Active Participation - Lead and participate in the delivery of activities, ensuring they are engaging and meaningful
• Comprehensive Assessments - Prepare thorough and accurate lifestyle assessments of residents
• Detailed Documentation - Ensure complete and timely documentation of resident participation and engagement
• Team Management - Manage and coach the lifestyle team to deliver top-notch lifestyle activities
• Training and Orientation - Support the orientation and training of new team members and volunteers
• Positive Relationships - Develop and maintain strong relationships with residents, families, and volunteers
• Community Engagement - Facilitate opportunities for residents to engage with the broader community

What you will bring to the role   

• Demonstrated understanding of leisure and lifestyle programming and Aged Care Quality Standards
• Certificate IV in Leisure and Health
• Previous experience in a Lifestyle Assistant/Coordinator position (or similar), including dementia care
• Experience using a computerized care management system (desirable) and outstanding computer literacy skills
• Strong written and verbal communication and interpersonal skills

What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.  

Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing   
• Lots of opportunities to realise your potential in an organisation that invests in your personal development. 
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia  
• Salary packaging through Maxxia 
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  
• Plus, we have reward and recognition programs celebrating your hard work 

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about.  #JoinRegis 

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.     

Real stories from real people 

Find out what makes Regis a place where careers thrive and connections matter.