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General information

Position number
50574363
Posted date
15-Apr-2026
Closed date
19-May-2026
Division
Corporate Services
Business unit
Additional Services & HELF
Office location
Camberwell

Description and requirements

  • The opportunity to own and shape a national program end-to-end - from strategy through to frontline execution, including driving revenue growth through resident-valued services across our national network
  • Shape pricing, build partnerships, design products and lead a national team in a sector that's rapidly evolving
  • High visibility role with an opportunity for regular Executive Leadership exposure with cross-functional influence across a large, complex organisation


Join Regis – Where Care Meets Career

With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

 

Why You’ll Love Working with Us 

  • Enjoy hybrid working arrangements that support balance and flexibility
  • Competitive salary package
  • Career development through training and study support 
  • 12 weeks paid parental leave 
  • Recognition programs celebrating your contribution 
  • Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more

 

About the Role

The National Manager Ancillary Revenue is a Melbourne based role and is accountable for the end-to-end Higher Everyday Living proposition across Regis. The role grows Higher Everyday Living Fees (HELF) by designing and optimising resident‑valued offerings that can be delivered consistently, profitably and in line with Aged Care legislation and regulatory standards.

Working closely with Operations, Finance, and Care and Excellence teams, the National Manager leads the national execution of the HELF program, including pricing, sales enablement, partner mobilisation and performance optimisation. 

The role leads and develops a small national team (2 direct reports) and acts as the organisational subject matter expert for HELF, maintaining a strong understanding of legislative requirements, funding settings and market dynamics. The National Manager actively monitors industry and competitor trends to ensure Regis remains well positioned through contemporary, resident‑valued services, appropriate pricing and strong partner delivery models.

 The key areas of focus for this role include:
  

HELF Strategy & Portfolio (incl. Market Positioning) 

  • Develop and execute the national strategy to grow HELF through ancillary products and services.
  • Own the HELF product and service portfolio and drive performance through clear KPIs and optimisation.
  • Ensure successful delivery and ongoing sustainability of the Additional Services to HELF transition within agreed timeframes, maintaining uptake rates, margins and resident experience.

 

Product & Service Design, Pricing & Rollout 

  • Lead resident insight and research to validate propositions, identify needs/service gaps and test willingness to pay.
  • Design and test new resident-valued HELF offerings that enhance standard services and can be delivered efficiently and consistently across homes.
  • Develop pricing, packaging and business cases aligned to customer value, cost-to-serve and margin outcomes.

  

  • Partnerships, Sales Enablement and Team Leadership
  • Develop high-performing strategic partnerships that expand the offering, improve resident experience and deliver sustainable commercial outcomes.
  • Establish contract governance, commercial terms, SLAs and performance scorecards for partners, and manage ongoing performance and escalations.
  • Deliver sales enablement tools, training and coaching to build consistent frontline capability in presenting value, applying effective sales techniques and maximizing HELF uptake.

 

Insights, Reporting and Governance

  • Develop and maintain dashboards, reporting and analytics to monitor revenue performance and identify uplift opportunities.
  • Provide regular briefings and insights to the Executive Leadership team.
  • Establish and maintain HELF governance and controls aligned to the Aged Care Act 2024 and Aged Care Rules 2025.

 

What You’ll Bring 

  • Tertiary qualifications in Business, Commerce, Marketing, Finance, Health Administration or a related discipline (or equivalent experience).
  • Demonstrated experience in commercial strategy, revenue growth, product management and/or pricing in a regulated consumer services environment (aged care, health, insurance or similar).
  • Proven track record designing and scaling products and services end‑to‑end (customer insight, value proposition, pricing/packaging, rollout, optimisation).
  • Experience leading complex cross‑functional change programs, including frontline enablement and adoption.
  • Working knowledge of aged care fee arrangements and customer disclosure/consent requirements (or demonstrated ability to rapidly develop expertise), including HELF requirements under the Aged Care Act 2024 and Aged Care Rules 2025.
  • Strong stakeholder engagement and influencing skills 
  • High level of analytical capability with the ability to translate insights into actionable strategies.
  • Excellent communication skills with the ability to simplify complex revenue concepts for a broad audience.
  • Strong problem‑solving approach and a continuous improvement mindset.
  • Ability to work collaboratively while also driving accountability and outcomes.
     
     

  Why Our People Love Regis

We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally. 

 

At Regis, real impact starts with you. Apply now and help shape the future of aged care.
 #JoinRegis