There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

The opportunity   

As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.

The important role you will play 

• Coordinate client appointment calendars and service allocation
• Maintain staff availability and roster management
• Generate and modify rosters, ensuring  service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
• Provide high-quality customer service
• Respond to our valued client, family and customer enquiries.
• Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
• Ad hoc reception tasks.

What you will bring to the role  

• Excellent communication skills and active listening
• Demonstrated customer service experience in a fast-paced environment
• Experience in roster management
• Proficient and competent with Microsoft office systems and platforms
• Proven ability to effectively communicate with team members across all levels within the organisation.
• Experience within an Aged Care environment would be advantageous
• Excellent time management and the ability to multi-task under pressure
• Well organised and have attention to detail 

To work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.      

What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.  

Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing    
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.  
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia   
• Salary packaging through Maxxia  
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support   
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis   
• Plus, we have reward and recognition programs celebrating your hard work  

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis