Real impact you can feel good about  

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

It really is work you can feel good about.  

The opportunity   

We are seeking a Customer Service Coordinator  with well-rounded interpersonal skills to  support  the home’s administrative function, . You will empower and enhance the operations of the home by providing exceptional customer service to those you encounter in and around the home,

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. Our culture of inclusion will ensure that everyone feels valued and can run at their best. We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.  

The important role you will play  

• Maintaining confidentiality of all company, resident and employee matters
• Performing ad-hoc administrative tasks to ensure the smooth running of the home
• Provide support to the Office Manager and Admissions Coordinator as required.

What you will bring to the role   

• Administrative experience within a fast-paced environment
• Excellent written and verbal communication
• Microsoft Office suite and competent with the use of internal systems
• Well-developed interpersonal skills and multi-tasking capabilities
• Reliability, and a well-organized approach
• Previous experience in Administration within  healthcare or Aged Care sector (desirable)
• Proven ability to exercise initiative, autonomy and provide proactive support within a team

 Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing   
• Lots of opportunities to realise your potential in an organisation that invests in your personal development. 
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia  
• Salary packaging through Maxxia 
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  
• Plus, we have reward and recognition programs celebrating your hard work 

 At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about.  #JoinRegis 

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.     

 Real stories from real people 

Find out what makes Regis a place where careers thrive and connections matter.