Real impact you can feel good about

Join our passionate team dedicated to making a meaningful impact on the lives of older Australians. We’re one of the biggest providers, leading the way in providing personalised and respectful care that embraces the experience of ageing. 

We support over 9,500 residents and clients across private and residential aged care homes, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It’s work you can feel good about. 

The opportunity

The Admissions and Data team fulfil an important role at the National Office, supporting residential admissions, creation of accurate resident agreements, governance and compliance relating to fees and room pricing, and reporting and funding activities. 

The Admissions and Data Coordinator is a leadership role actively delivering and coordinating the daily functions of the Admissions and Data Specialist team, to deliver customer service excellence, following clear and robust processes, adherence with relevant rules and regulations, supporting internal and external stakeholders, and providing sound knowledge and advice to ensure compliance and optimal outcomes. The role will have duality by way of both direct involvement in completion of the required team tasks whilst also a strategic focus on continuous improvement of systems and processes to ensure the most effective, efficient, compliant and high performing teams

The important role you’ll play

Key responsibilities include but are not limited to:

•     Leading the team to support and participate in activities across Resident Admissions
•     Leading the team on Residential Fees and Bed Portfolio management
•     Education, training and planning
•     Governance, compliance, reporting and funding
•     Providing leadership to ensure service delivery excellence

What you'll bring to the role

•    Minimum of two (2) years’ experience leading a dynamic, agile and highly performing team.
•    Minimum of two (2) years’ experience working in Residential Aged Care or Home Care
•    Demonstrated experience and knowledge in admissions, fees and financial processes
•    Strong focus on accuracy and attention to detail
•    Sound interpersonal and communication skills, including the ability to work in a close team environment
•    Demonstrated willingness to adapt to different situations and tasks on a day-to-day basis including the ability to multi-task
•    Current and relevant well-developed skills and knowledge of Microsoft Office suite, in particular; Microsoft Word, Excel, PowerPoint, Outlook
•    Excellent customer service and relationship building skills
•    Excellent written and verbal communication skills
•    Ability to communicate effectively across all levels within the organisation and other relevant stakeholders
•    This role involves extensive computer use therefore a high standard of computer literacy is essential
•    This role involves extensive telephone use
•    Current, satisfactory police check
•    A balanced working week of face to face with team at state office and remote

What our people love about working here 

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We also know how the little things make a real difference. We're a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you're physically and psychologically safe at work. 

We want you to feel seen, valued, and respected for the professional skills you bring to the team. We celebrate your work, support your life outside work and consider you one of our own from the start. 

Benefits to support and reward you  

•     Enjoy a flexible working environment giving you better life balance and wellbeing   
•     Lots of opportunities to realise your potential in an organisation that invests in your personal development. 
•     Be supported to grow, learn, and explore new career pathways or specialisations across Australia  
•     Salary packaging through Maxxia 
•     Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  
•     An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  
•     Reward and recognition programs celebrating your hard work 

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you’re making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It’s work you can feel good about. #JoinRegis 

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.