Real impact you can feel good about  

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow. 

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.  

The opportunity   

As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements. 

The important role you will play 

• Coordinate client appointment calendars and service allocation
• Maintain staff availability and roster management
• Generate and modify rosters, ensuring  service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
• Provide high-quality customer service
• Respond to our valued client, family and customer enquiries.
• Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
• Ad hoc reception tasks.

What you will bring to the role  

• Excellent communication skills and active listening
• Demonstrated customer service experience in a fast-paced environment
• Experience in roster management
• Proficient and competent with Microsoft office systems and platforms
• Proven ability to effectively communicate with team members across all levels within the organisation.
• Experience within an Aged Care environment would be advantageous
• Excellent time management and the ability to multi-task under pressure
• Well organised and have attention to detail 

To work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.      

What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.   

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.  

Benefits that support and reward you  

• Enjoy a flexible working environment giving you better life balance and wellbeing    
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.  
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia   
• Salary packaging through Maxxia  
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support   
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis   
• Plus, we have reward and recognition programs celebrating your hard work  

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis  

• Lead a high-impact transformation project revamping our core Clinical Management System.
• 6-month contract opportunity for a hands-on Senior BA to shape system integration and process excellence

The opportunity  

We are seeking a Senior Business Analyst for a 6-month maximum term contract to support the revamp of the Regis Clinical Management System, which underpins our core business operations. As we near the final stages of vendor selection, this role will be critical in ensuring the successful alignment of business processes and system integrations.

The ideal candidate will be hands-on and experienced in validating workflows, identifying integration points, and collaborating closely with stakeholders to ensure the new system meets operational and clinical requirements.

 At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.  

How you will make an impact as a Senior Business Analyst 

• Collaborate with stakeholders to understand business needs and translate them into functional requirements.
• Validate and document current and future-state business processes.
• Support vendor engagement and selection, ensuring alignment with business objectives.
• Analyse and map system integrations across clinical and operational platforms.
• Facilitate workshops and interviews to gather detailed requirements.
• Work closely with IT, clinical, and operational teams to ensure seamless implementation.
• Identify risks, gaps, and opportunities for improvement in system design and process flows.
• Provide input into testing strategies and support user acceptance testing (UAT).

Make a real impact you can feel good about. There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after.    

What you will bring to the role   

• Proven experience as a Senior Business Analyst in complex system implementation or transformation projects.
• Strong background in clinical systems or healthcare-related technology platforms.
• Demonstrated ability to work hands-on in process mapping, requirements gathering, and stakeholder engagement.
• Experience with system integration, particularly in environments with multiple data sources and workflows.
• Excellent communication and facilitation skills, with the ability to engage both technical and non-technical stakeholders.
• Familiarity with vendor management and solution evaluation processes.
• Proficiency in tools such as Visio, JIRA, Confluence, or similar BA toolsets.
• Understanding of change management principles and how they apply to system transitions.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Benefits that support and reward you   

• Enjoy a flexible working environment giving you better life balance and wellbeing     
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.   
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia    
• Salary Sacrifice – Novated Lease (Maxxia)  
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support    
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis    
• Plus, we have reward and recognition programs celebrating your hard work  

 Belonging at Regis Head Office, Camberwell

Based at our Camberwell Head Office, you'll be part of a collaborative and supportive environment, centrally located with easy access to public transport, cafes, and local amenities.
 
We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about. 
 

What our people love about working here   

 As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.     

 We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.   

 At Regis, real impact starts with you.   

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis   

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.       

 The Opportunity:

As a Regis employee, you’ll be part of our BodeWell Community Care team – working together to enhance the wellbeing of older Australians. BodeWell is an approved provider with the Department of Health, delivering government-funded Home Care Packages, Private Aged Care, CHSP and NDIS services across Queensland and Victoria.

Regis Aged Care is one of Australia's largest providers of aged care services, with in-Home Care provided in Melbourne, Mildura, Launceston, Hobart, Darwin and Cairns. Our purpose is to provide personalised and respectful care that embraces the experience of ageing.

This position can work out of our Mill Park or Camberwell office.

How you'll make an impact

As a member of the home care team and reporting directly to our Clinical Care Team leader, Client Consultants play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments and develop person-centred care plans focused on fostering client independence, wellness and reablement.

You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.  

You will build positive and effective partnerships with a range of stakeholders, including clinical experts, allied health professionals, as well as our internal staff, ensuring our clients get the right care and support to meet their individual needs, every time.

Your empathetic and responsive approach will contribute to building long-lasting, trusted relationships with your clients and their families, and make a real difference every day. If travel is required to visit clients in their home, a company car will be provided.

About you

As a compassionate and reliable individual who prides themselves in delivering customer service excellence, ideally with experience within the health and/or aged care sector, you'll have;

• Attention to detail
• A positive and practical attitude with the ability to creatively solve complex care issues
• Well-developed understanding of person-centred care principles
• Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers
• Strong time management skills
• A current driver's license and Own car
• Tertiary level qualifications in health/ aged care/ disability/ social welfare (preferred)

 What our people love about working here  

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.  

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start. 

 Benefits that support and reward you  

•Enjoy a flexible working environment giving you better life balance and wellbeing   

•Lots of opportunities to realise your potential in an organisation that invests in your personal development. 

•Be supported to grow, learn, and explore new career pathways or specialisations across Australia  

•Salary packaging through Maxxia 

•Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support  

•An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis  

•Plus, we have reward and recognition programs celebrating your hard work 

 At Regis, real impact starts with you. 

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis 

.     

Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. 

As a Regis employee, you’ll be part of our BodeWell Community Care team – working together to enhance the wellbeing of older Australians. BodeWell is an approved provider with the Department of Health, delivering government-funded Home Care Packages, Private Aged Care, and NDIS services across Queensland and Victoria.

If you have a genuine passion for caring for others, we have many opportunities to help build your career at an organisation focused on making a real difference to the lives of clients, residents and their families.  

About the role

Our Home Support Workers deliver personalised support for our clients, ensuring they feel empowered and cared for through services and activities tailored to their health, happiness, independence, interests and choices. These may include:

• Help with errands around the home, including cleaning, washing, ironing and vacuuming. 
• Support with personal hygiene and showing, grooming and dressing.
• Assisting with shopping and meal preparation.
• Monitoring medication.
• Scheduling and attending appointments. 
• Providing companionship and engaging in social activities.
• Client locations include -Pakenham, Cranbourne, Brighton/St. Kilda, Oakleigh, Hughesdale, Rosebud

  
  

About you

As a compassionate and reliable individual who prides themselves with delivering customer service excellence, ideally with experience within the health and/or aged care sector, you’ll have:

• A warm and caring nature 
• The ability to work autonomously and as part of a team 
• A positive and practical attitude 
• Strong communication skills 
• A current driver’s license
• Access to a reliable, registered, insured vehicle
• Certificate III in Individual Support (Aged Care) or equivalent 
• Current First Aid & CPR Certificate 
• Must be available  3 days per week

Benefits that support and reward you

• Enjoy a flexible working environment to balance your life and wellbeing. Choose your days and hours of working to fit around your life.
• Competitive hourly pay, and paid travel time and kilometres between clients.
• A company supplied mobile phone 
• Be inspired and supported with progressive career pathways and opportunities to relocate across Australia.
• Grow professionally with development programs, including support for completing Post Graduate Degree qualifications through our Study Assistance Program 
• Feel secure and confident working for a growing national organisation which brings together experts and specialists with solid processes and resources so you are equipped to do your job properly and safely 
• Discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.
• Discounts on selected health insurance and access to wellbeing services.

To APPLY

If you're ready to make a real difference and have the skills and experience we're seeking, we want to hear from you.  

Regis Aged Care Pty Ltd trading as BodeWell Community Care.

Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. 

As a Regis employee, you’ll be part of our BodeWell Community Care team – working together to enhance the wellbeing of older Australians. BodeWell is an approved provider with the Department of Health, delivering government-funded Home Care Packages, Private Aged Care, and NDIS services across Queensland and Victoria.

If you have a genuine passion for caring for others, we have many opportunities to help build your career at an organisation focused on making a real difference to the lives of clients, residents and their families.  

About the role

Our Home Support Workers deliver personalised support for our clients, ensuring they feel empowered and cared for through services and activities tailored to their health, happiness, independence, interests and choices. These may include:

• Help with errands around the home, including cleaning, washing, ironing and vacuuming. 
• Support with personal hygiene and showing, grooming and dressing.
• Assisting with shopping and meal preparation.
• Monitoring medication.
• Scheduling and attending appointments. 
• Providing companionship and engaging in social activities.
• Client locations include - Essendon,Coburg, Avondale, Melton and Taylors Hill 

About you

As a compassionate and reliable individual who prides themselves with delivering customer service excellence, ideally with experience within the health and/or aged care sector, you’ll have:

• A warm and caring nature 
• The ability to work autonomously and as part of a team 
• A positive and practical attitude 
• Strong communication skills 
• A current driver’s license
• Access to a reliable, registered, insured vehicle
• Certificate III in Individual Support (Aged Care) or equivalent 
• Current First Aid & CPR Certificate 
• Must be available  3 days per week

 Benefits that support and reward you

• Enjoy a flexible working environment to balance your life and wellbeing. Choose your days and hours of working to fit around your life.
• Competitive hourly pay, and paid travel time and kilometres between clients.
• A company supplied mobile phone 
• Be inspired and supported with progressive career pathways and opportunities to relocate across Australia.
• Grow professionally with development programs, including support for completing Post Graduate Degree qualifications through our Study Assistance Program 
• Feel secure and confident working for a growing national organisation which brings together experts and specialists with solid processes and resources so you are equipped to do your job properly and safely 
• Discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.
• Discounts on selected health insurance and access to wellbeing services.

To APPLY

If you're ready to make a real difference and have the skills and experience we're seeking, we want to hear from you.  

  Regis Aged Care Pty Ltd trading as BodeWell Community Care.

Real impact you can feel good about  

There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after.  

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.  

The Opportunity   

Join our passionate team who love what they do and can support you in building your career at our Regis Home.  Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.  

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.   

Where you will call home  

Regis Brighton is a quaint, friendly residence located just a 6-minute drive from Melbourne’s iconic Brighton beach, and moments away from Bay Street’s vibrant shopping precinct and train station. 

What your compassionate care looks like  

• You will keep a nurturing eye on each resident’s condition, and provide proactive care that enriches their daily life 
• Manage care plans that support residents’ holistic needs. You will provide respectful, tailored support that empowers their choices and independence 
• Ensure safe medication and accurately document medication plans, interventions and progress notes  

What you will bring to the role  

• A true passion for caring for others to deliver personalised holistic care that supports residents and ensures needs are met  
• Strong communication skills 
• Bachelor's degree in nursing (or equivalent) 
• Current AHPRA registration (Nursing) 
• The ability to quickly build your knowledge of the AN-ACC funding system attributes (experience with this system would be even better) 
• Experience providing nursing services, whether in aged care, hospitals or community care settings 
• An appreciation for the importance of accurate reporting and documentation management  
• The ability to lead, effectively supervise and delegate tasks to our PCA/AIN’s

What our nurses love about working here  

At Regis, you will have the resources to do your best clinical work, the opportunity to grow your career faster than expected, and the encouragement to make more of a difference. This difference will be felt every day in our residents’ lives, by helping us build the aged care older Australians deserve.  

You will be valued as a clinical leader, supported by managers and peers who genuinely love what they do. Care goes both ways, and your wellbeing is a priority. With clear processes and excellent working conditions, you'll feel more confident and in control, making your job more rewarding. 

Benefits that support and reward you  

Enjoy flexible working, competitive hourly pay, overtime, strong development training and programs including opportunities for traineeships or bachelor's degrees through our Study Assistance Program, and reward and recognition programs celebrating your hard work. 

At Regis, real impact starts with you.  

No matter your role, you can take pride in knowing you are making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis